Field Notes · GrowthShot Studio

Field notes for owner-run businesses.

Short, practical writing on the maths of missed leads, the cost of cheap websites, and the conversations we have with owners every week. No fluff. No AI worship.

11 May 2026 · Dental clinics

The 28% problem: how much money your dental clinic loses to missed front-desk calls every month

The receptionist is overloaded. The phone rings. Nobody picks up. We do the math on what that costs a private practice, and the three fixes that pay back fastest.

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04 May 2026 · Plumbers and trades

Why a five-star plumber with no website is leaving £80,000 a year on the table

Great reviews are not enough. We break down where the lost revenue actually goes for the most-reviewed trades businesses, and what to do about it.

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28 April 2026 · Website strategy

What a £49 Wix site costs you in lost jobs (and why we will not build one)

Cheap websites look like savings. They are not. The hidden cost is the work they do not bring in. Here is how to think about it.

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21 April 2026 · Restoration and emergency

Eight minutes versus forty-two: why the first responder books three out of four emergency jobs

The water-damage business is decided in the first ten minutes of a call. We look at where the time goes, and where the system can take it back.

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14 April 2026 · Gyms, salons, med-spas

The no-show problem: how a boutique gym loses £4,000 a month to empty slots

The class is full on paper. Three people do not show up. We do the math on what no-shows cost a studio, and the rebook system that closes the gap.

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07 April 2026 · Professional services

The silent quote: why half your sent estimates never come back, and the four-message cadence that closes them

Most jobs are lost to silence, not to a competitor. We look at where the quotes actually go, and the follow-up cadence that closes them.

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